Refund Policy

The guarantee

Full refund before your first guest messages the concierge, or within 30 days of payment, whichever comes first.

In plain words: if we have built your concierge but no guest has used it yet, you can still walk away with all of your money. Once guests are actively using it, the 30-day window applies.

How to request one

Email nicolas@guest-ly.com with the name on your order. No forms, no questions beyond what we need to send the money back. Refunds go to the original payment method within 5 business days.